This is a more interesting document to share with the public than your annual report. Chris Ketesz suggests connecting local data and statistics with the information found in the national report. The document can be shared on your website, with the Friends of Library group, and distributed to media outlets. In addition to a writing document, you can also think of this like the "State of the Union" speech.
June 8, These are the notes I developed for a multinational management consulting firm that asked me to help give empathy training to its top consultant-managers.
Activists are chipping away at that task with slow but significant success. For people in or near denial, outrage is high, not low; the risk communication paradigm is crisis communication, not precaution advocacy.
This long column builds a case that global warming denial is a growing problem, and that messaging designed to work on apathetic audiences can easily backfire on audiences in denial. The column focuses on six common activist messages that need to be rethought in terms of their likely negative impact on people who are in or near global warming denial: November 19, This long column tries to correct a serious oversimplification in my previous writing about risk communication.
It is also for calming people down when they rightly believe they have substantive reasons to oppose you. It lowers the level of passion; it opens people up to the possibility of altruism; it gets them in a mood to negotiate; and it enables them to be more realistic in defeat or more generous in victory.
While all the usual outrage management strategies apply, two strategies are particularly crucial when your critics are substantively right: July 30, Everyone knows risk communicators need to be empathic, but all too often empathy gets operationalized as telling people you know how they feel — or, worse yet, telling them how they feel.
The column goes on to discuss ten elements of empathic communication. The most complicated and counter-intuitive ones are grounded in the work of psychiatrist Leston Havens.
July 27, This column dissects an issue — one of the few — on which I disagree with most risk communication and crisis communication professionals: I urge my clients to let the disagreements show. Perhaps most importantly, it details what tends to go wrong when organizations muzzle their staff in order to speak with one voice.
So the column focuses on risk communication failures before the hurricane reached New Orleans especially the failure to scare people sufficiently and immediately after the hurricane reached New Orleans especially the failure to acknowledge emergency response inadequacies and to communicate with victims desperate for information.
I saw these failures not as unique to Katrina but as warnings relevant to the next big earthquake or infectious disease outbreak. This perspective may have led me to go too easy on the specific defects of Katrina response. The resulting article talks about the challenge of alerting the public to bird flu risks, then offers ten risk communication principles, each illustrated with bird flu examples.
The entire issue is also there.1. Adversity. I n , the United States reached an educational milestone. For the first time, a majority of the country’s public school students — 51 percent of them, to be precise — fell below the federal government’s threshold for being “low income,” meaning they were eligible for .
Own the Room: Business Presentations that Persuade, Engage, and Get Results. 1 st Edition. download either reading online. If need to download Own the Room: Business Presentations that Persuade, Engage, and Get Results pdf by Deborah Shames. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.
And Own the Room will give you a communication toolkit to make any presentation lively, compelling, and memorable.
Own the Room: Business Presentations that Persuade, Engage, and Get Results 1st Edition by David Booth . Recent Posts. The Federal Judiciary’s abuse of power by its judges dismissing complaints about them, which ensures their unaccountability, can be exposed through J.
Kavanaugh and his peers’ dismissal of the complaints about them, and your protest against the sham hearing on changes to the judges’ complaint rules and code of conduct.